General & Store Information
Q1. What are your delivery times and costs within Kenya?
A: We provide same-day delivery within Nairobi and next-day delivery countrywide. Standard delivery costs range between KES 200–500, depending on your location. Orders above KES 20,000 may qualify for free delivery promotions.
Q2. Do you deliver to all counties in Kenya?
A: Yes. We deliver to all 47 counties in Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and even remote areas. Deliveries outside major towns usually take 2–5 business days.
Q3. What payment methods do you accept?
A: We accept MPESA (Till Number & Paybill), Visa/Mastercard, bank transfers, and Cash on Delivery (COD in Nairobi only).
Q4. Can I pay on delivery?
A: Yes. Customers in Nairobi can use Cash on Delivery (COD) for convenience and peace of mind.
Q5. How can I track my order?
A: Once your order is dispatched, you’ll receive an SMS or email with a tracking link. You can also check the status via our Order Tracking page.
Q6. What is your returns and refund policy?
A: Products can be returned within 7 days if unused and in original packaging. Faulty or damaged products qualify for a free replacement or refund. Refunds are processed within 7–14 business days.
Q7. Do your products come with a warranty?
A: Yes. Most electronics come with a 12-month manufacturer warranty, with authorized service centers available in Kenya.
Q8. Where are you located?
A: Our shop is located in Nairobi at Kalsi House, Luthuli Avenue (near Comet Mall). Customers are welcome for pickups, inquiries, and product support.
TV FAQs
Q9. What is the price of a 32-inch TV in Kenya?
A: Our 32-inch TVs start from KES 14,999 – 19,999, depending on the brand (Hisense, TCL, Samsung, Vitron).
Q10. What is the price of a 43-inch Smart TV in Kenya?
A: A 43-inch Smart TV costs between KES 27,000 – 40,000, depending on whether it’s Full HD or 4K.
Q11. What is the price of a 55-inch Smart TV in Kenya?
A: Our 55-inch 4K Smart TVs range between KES 52,000 – 75,000, with premium QLED/OLED models costing more.
Q12. Do Smart TVs require internet to function?
A: Smart TVs work like normal TVs but require Wi-Fi for Netflix, YouTube, Showmax, and other apps. Without internet, they can still work with decoders, HDMI, and USB.
Q13. Do your TVs come with a warranty?
A: Yes. All TVs come with a 1-year manufacturer’s warranty.
Q14. Which TV size is best for a living room?
A: For medium to large living rooms, 55–65 inch TVs are ideal. For smaller rooms, 32–43 inch TVs are better.
Laptop FAQs
Q15. What is the price of a Core i3 laptop in Kenya?
A: Core i3 laptops start at KES 30,000 – 45,000, making them affordable for students and office use.
Q16. What is the price of a Core i5 laptop in Kenya?
A: Core i5 laptops range from KES 45,000 – 75,000, depending on RAM, SSD storage, and brand (HP, Dell, Lenovo).
Q17. What is the price of a Core i7 laptop in Kenya?
A: Core i7 laptops start from KES 80,000 – 150,000, perfect for professionals and gamers.
Q18. Do your laptops come with Windows pre-installed?
A: Yes, most laptops ship with Windows 10/11 pre-installed. Some budget models may come with FreeDOS, but we offer Windows installation at a minimal fee.
Q19. Can I upgrade my laptop’s RAM or SSD?
A: Yes. Most laptops allow RAM and SSD upgrades. Our technicians can advise and assist with upgrades.
Q20. What is the cheapest student laptop at Techtro Hub?
A: Entry-level laptops like the HP EliteBook and Dell Inspiron start at KES 28,999 – 40,000.
Smartphone FAQs
Q21. What is the price of the iPhone 13 Pro Max in Kenya?
A: The iPhone 13 Pro Max (128GB) costs between KES 125,000 – 135,000, depending on storage.
Q22. What is the price of the iPhone 14 Pro in Kenya?
A: The iPhone 14 Pro ranges between KES 160,000 – 175,000, depending on storage capacity.
Q23. What is the best budget smartphone under KES 20,000 in Kenya?
A: Options include the Samsung Galaxy A14, Tecno Spark 10, and Infinix Note 12, priced between KES 16,000 – 20,000.
Q24. Do your smartphones come sealed and original?
A: Yes. All phones are 100% original, brand-new, sealed, and include a 12-month warranty.
Q25. Do you sell dual SIM smartphones?
A: Yes, most of our phones are dual SIM, which is highly convenient in Kenya.
Q26. What is the price of Samsung Galaxy S23 in Kenya?
A: The Samsung Galaxy S23 ranges between KES 110,000 – 130,000, depending on the model (S23, S23+, S23 Ultra).
Home Appliance FAQs
Q27. What is the price of a fridge in Kenya at Techtro Hub?
A: Fridges start at KES 25,000 for mini fridges, while large double-door fridges can cost KES 90,000+. Brands include LG, Ramtons, and Hisense.
Q28. What is the price of a washing machine in Kenya?
A: Washing machines cost between KES 30,000 – 75,000, depending on capacity and features.
Q29. Do your appliances come with energy-saving ratings?
A: Yes. We stock appliances with energy efficiency ratings, which help reduce electricity bills.
Q30. Do you provide installation support for appliances?
A: Yes. We offer installation services in Nairobi and guidance for customers outside Nairobi.
Gadgets & Accessories FAQs
Q31. What is the price of wireless earbuds in Kenya?
A: Wireless earbuds range from KES 2,500 – 12,000, including Apple AirPods, Samsung Galaxy Buds, and Oraimo.
Q32. Do you sell PlayStation controllers and gaming accessories?
A: Yes. We stock PS5 controllers (KES 8,000 – 12,000), headsets, and gaming keyboards.
Q33. Do you sell genuine phone chargers and accessories?
A: Yes. All accessories, including chargers, cables, and screen protectors, are authentic and high-quality.